INTRODUCTION
This Privacy Policy (“Privacy Policy”) describes the data protection practices of Glowu Med Spa, and its affiliates, if any (collectively, “Glowu Med Spa,” “we,” “our,” or “us”), including when you visit any Glowu Med Spa website that links to this Privacy Policy (collectively, our “Websites”), use any affiliated mobile applications (the “Apps”), or otherwise provide data to Glowu Med Spa.
We refer to the Websites, Apps, and other services provided by Glowu Med Spa together in this Privacy Policy as the “Services.” This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
This Privacy Policy contains the following sections:
The Information We Collect and the Sources of Such Information
Purposes for How We Use Your Information
Online Analytics and Advertising
How We Share and Disclose Your Information
Your Marketing Choices
Third-Party Services and Notice About Health Information
How We Protect Your Information
Privacy Information for California Residents
Privacy Information for Nevada Residents
Retention of Your Information
Revisions to Our Privacy Policy
Contacting Us
THE INFORMATION WE COLLECT AND THE SOURCES OF SUCH INFORMATION
We obtain information about you through the means discussed below when you use the Services. Certain information is required to provide the Services. If you do not provide such information, or request its deletion, you may be unable to access some or all of the Services.
1. Information You Provide to Us
We collect information you provide directly to us, including through:
Appointment scheduling and account administration
Processing payments and treatment requests
Communications submitted via forms, email, text, or chat
Surveys, promotions, or research participation
Customer support inquiries
Uploads or posts to the Services
Employment applications
The types of information we may collect include:
Name, address, phone number, date of birth, and email address
Health and treatment information, including medical history, treatment plans, referrals, prescriptions, lab results, and physical characteristics
Account log-in credentials
Billing and payment information (processed by third-party payment processors on our behalf)
Transaction and purchase history
Customer service communications
Demographic information such as age and gender
User-generated content
Any other information you choose to provide in connection with the Services
2. Information We Collect Through Automated Means
When you use our Services, we and our service providers may automatically collect information about your device and usage through cookies, pixels, SDKs, and similar technologies.
Websites:
We may collect IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent, search terms, and error logs.
Apps:
We may collect device identifiers, IP address, operating system, app version, usage patterns, and session data.
Location Information:
We may collect general location information based on IP address. We will request your consent before collecting precise GPS location data, which may be used to personalize services, offers, or content. You may disable location access through your device settings.
Cookies and Similar Technologies:
These tools help us recognize devices, store preferences, analyze usage, deliver relevant content and advertising, perform analytics, and enhance security. Blocking cookies may limit certain Service features.
3. Information We Collect From Social Media and Other Platforms
If you interact with Glowu Med Spa on social media platforms (such as Instagram, Facebook, or similar services), we may collect information you make available to us, including your name, handle, comments, and messages.
4. Information We Receive From Other Sources
We may receive information from third parties such as medical professionals, laboratories, payment processors, marketing partners, analytics providers, and service vendors involved in delivering or supporting our Services.
PURPOSES FOR HOW WE USE YOUR INFORMATION
We may use your information to:
Provide, manage, and improve the Services and treatments
Facilitate care coordination with licensed medical professionals
Conduct internal research and analytics (in de-identified or aggregate form)
Communicate with you about appointments, treatments, services, and inquiries
Send marketing communications, promotions, and surveys (subject to your preferences)
Provide customer support and technical assistance
Process payments and verify identity
Maintain security and prevent fraud
Customize content and advertising
Comply with legal obligations
Establish, exercise, or defend legal rights
We may combine information collected from different sources and may create aggregate or de-identified data, which may be used or shared for any lawful purpose.
ONLINE ANALYTICS AND ADVERTISING
Glowu Med Spa may use third-party analytics and advertising tools (such as Google Analytics, Meta Ads, or similar services) to understand usage patterns, measure advertising effectiveness, and deliver relevant content. These providers may use cookies or device identifiers.
You may opt out of certain tracking or interest-based advertising through industry opt-out tools, browser settings, or device controls. Opting out does not eliminate ads, but may make them less relevant.
We do not currently respond to browser “Do Not Track” signals.
HOW WE SHARE AND DISCLOSE YOUR INFORMATION
We may share information with:
Affiliates and service providers assisting with operations, marketing, IT, payments, analytics, and customer support
Health care providers and partners involved in delivering treatments or related services
Legal and regulatory authorities where required by law or to protect rights, safety, or property
Business successors in the event of a merger, acquisition, or asset sale
Public forums, where you voluntarily post information
Others with your consent
We may also share aggregate or de-identified information at our discretion.
YOUR MARKETING CHOICES
You may opt out of promotional communications by following unsubscribe instructions in emails or contacting us directly. Operational or transactional messages may still be sent.
THIRD-PARTY SERVICES AND HEALTH INFORMATION NOTICE
This Privacy Policy does not govern third-party websites, apps, or services linked through our Services. We are not responsible for their privacy practices and encourage you to review their policies separately.
HOW WE PROTECT YOUR INFORMATION
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and transmission of information is at your own risk. You are responsible for safeguarding your account credentials.
PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to request access to, deletion of, or information about the collection and use of personal information. Certain health information may be exempt.
Glowu Med Spa does not sell personal information in the traditional sense, but certain advertising practices may be considered a “sale” under California law. You may opt out of interest-based advertising using recognized industry tools.
We do not discriminate against users for exercising privacy rights.
PRIVACY INFORMATION FOR NEVADA RESIDENTS
Nevada residents may opt out of the sale of certain personal information. Glowu Med Spa does not currently engage in such sales, but verified requests may be submitted for future compliance.
RETENTION OF YOUR INFORMATION
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
REVISIONS TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on our Services with the updated revision date. Continued use of the Services constitutes acceptance of the revised policy.
CONTACTING US
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Glowu Med Spa
info@glowumedspa.com
glowumedspa.com
141 nw 20th ave
boca raton 33431